The Client Management Specialist is the sole point of contact representing the organisation in managing the assigned Principal Accounts by providing post-sales support and / or performing warehouse / operational tasks in fulfilling customer needs. The incumbent has to establish good rapport, both externally with principals and internally amongst co-workers, and support the Key Account Executive on all aspects of managing the group of accounts.
- Manage the key operational activities pertaining to the day-to-day operations of the defined Principal Accounts.
- Ensure that all reports and material master data are up to date and in order.
- Map out process flow and work instructions pertaining to business nature of the key account.
- Manage feedback logs and manage escalation cases with CAPA recommendations to Key Account Executive.
- Conversant with Warehousing, Inventory, Inbound, Outbound and Customer defined work process and handling requirements.
- Adhere to procedures in compliance with Good Distribution Practice for Medical Devices (GDPMDS).
- Ensure work processes are complaint with safety and regulatory requirements.
- Ensure that receipt, storage, dispatch and retrieval of supplies are in accordance to company's Standard Operating Procedures.
- Ensure compliance to work instructions and company's Standard Operating Procedures.
- Undertake any other reasonable duties at the request of the reporting manager / executive.
- Take the lead in the efficient running of daily operations.
- Drive initiatives for improving inventory accuracy.
- Support the inventory control function within the organisation through inventory cycle counting with system and physical location audits.
- Assist the development of process improvements, system enhancements and special projects that will improve the overall service performance and profitability of the Organization's business.
- Ensure that all internal and externally defined Key Performance Indicators are met.
How to Apply:
Interested applicants, kindly click on APPLY NOW
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Pang Seng Leng Diana
EA Personnel Reg No: R1106651
