Overview
Hisense Singapore is hiring an Order Management Executive to drive accurate order processing, timely delivery, and clean inventory/financial handoffs. You'll sit within Supply Chain & Quality Management and work closely with Customer Service/Aftersales, Logistics/Warehouse (3PL), Finance, and Sales to support end-to-end order-to-cash. The successful candidate will gain comprehensive exposure to our business operations in Singapore and support the entire end-to-end supply chain within the country.
Reports to:Supply Chain Manager
Key Responsibilities
1.Order Processing & Allocation
- Create and maintain sales orders and delivery notes in SAP ensure order details align with approved quotations/promotions and customer requirements.
- Allocate orders from clients to delivery team coordinate with Customer Service and Logistics for on-time, in-full (OTIF/DIFOT) execution.
- Maintain order status, update ETAs, and communicate changes via email to Sales and customers.
- Process returns/exchanges order and warranty replacements coordinate with Quality/Aftersales (RMA flows) and update SAP accordingly.
2.Communication & Cross-Functional Coordination
- Coordinate day-to-day with Warehouse, Delivery, Finance, Sales, and Customer Service using SAP and email as primary tools.
- Proactively surface risks (stock constraints, delivery delays, documentation gaps) with proposed solutions.
3.Inventory & Warehouse Coordination
- Work with the 3PL to keep system stock aligned to physical (cycle counts, GR/GI timing, stock transfers, blocked/damaged goods, ostponed orders).
- Track backorders/substitutions during constraints and recommend recovery plans.
4.Documentation, POD, Invoicing & Collections Support
- Gather, validate, and archive Proof of Delivery (POD) (hardcopy/e-POD) from delivery teams ensure completeness (signatures/stamps, delivery date, item/qty).
- Track POD and invoice statuses, maintain a clear filing/indexing system (naming conventions, dating), and follow up to support timely collections.
- Compile and share billing/collection packs (e.g., invoice, delivery note, POD, any required acknowledgments) with Finance and send to clients/retailers.
5.Reporting & Continuous Improvement
- Build weekly dashboards (orders, OTIF/DIFOT, backlog, cancellations, returns, POD/invoice status).
- Analyse root causes (stockouts, pick errors, pricing mismatches) and drive fixes.
- Use Excel/automation (Power Query, Power Automate, or VBA) to streamline workflows.
- Additional Duties: Perform other duties as assigned by team leaders to support the overall objectives of the supply chain department.
Minimum Requirements
- Education: Diploma/Bachelor's in Supply Chain, Logistics, Business, or related.
- Experience: 2-4 years in order management/sales admin/operations in consumer electronics, appliances, or similar retail/e-commerce environments. 3PL coordination and last-mile delivery scheduling exposure.
- Systems: Hands-on with SAP ERP comfortable working primarily through SAP and email with partners.
- Excel: Strong-Pivot Tables, XLOOKUP, basic data modelling
- Coordination: Clear communicator with urgency and follow-through across Sales, 3PL, Finance, and Customer Service.
- Languages:English & Chinese(written/spoken) to liaise with regional suppliers and local partners.
- Detail-first, data-driven, calm under pressure during peaks and launches.
- Customer-centric mindset with proactive risk escalation and solutions.
