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Daily Operations: Oversee day-to-day platform operations to ensure system stability, optimal performance, and a high-quality user experience.
Process Optimization: Analyze and improve operational processes to enhance efficiency and reduce costs.
User Acquisition: Develop and execute user growth strategies to increase registrations and active users.
User Experience: Continuously improve user experience by addressing feedback and enhancing customer satisfaction and retention.
Data Monitoring: Track and analyze key operational metrics such as user activity, retention rates, and conversion rates.
Decision Support: Provide data-driven insights to support strategic decisions and optimize operational and marketing initiatives.
Team Building: Build and manage operations and customer service teams, set performance targets, and conduct evaluations to improve productivity and collaboration.
Training & Development: Design and implement training programs to enhance team capabilities and professional skills.
Marketing Strategy: Develop and execute marketing plans to increase brand awareness and market share.
Partnership Management: Establish and maintain relationships with third-party platforms, advertising partners, and other stakeholders.
Product Optimization: Collaborate with product teams to drive feature enhancements and innovation aligned with user needs.
Technical Coordination: Work closely with technical teams to ensure smooth system support, maintenance, and scalability.
Risk Identification: Identify and assess potential operational risks and implement mitigation strategies.
Compliance: Ensure operations comply with relevant laws, regulations, and industry standards.
Market Insights: Monitor industry trends and competitive landscape, and adjust operational strategies to respond to market changes.
Minimum 8 years of relevant experience in the domain name industry, with at least 5 years in a leadership or team management role.
Proven track record in product operations or marketing execution with measurable results.
Leadership: Strong ability to lead, motivate, and manage teams while executing strategic plans.
Data Analytics: Proficient in data analysis tools strong experience using Microsoft Excel or similar tools for data processing and visualization ability to derive actionable insights.
Market Knowledge: Strong understanding of market dynamics and ability to identify business opportunities familiarity with ICANN policies, registry requirements, and industry procedures.
Project Management: Proven ability to plan, manage, and execute projects effectively.
Communication: Proficiency in Chinese (spoken and written) to effectively communicate with stakeholders, particularly teams based in China.
Technical Knowledge: Good understanding of internet technologies familiarity with domain name systems (DNS) is preferred.
Innovation: Ability to develop and implement innovative operational strategies.
Ability to thrive in a fast-paced and dynamic internet environment, with strong resilience under pressure.
Strong business acumen and strategic thinking capabilities.
Job ID: 145394585
