Change Manager

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Change Management Consultant, you will drive organisational transformation and adoption across AI-related initiatives and technology transformation programs. You will partner closely with business and technical teams to ensure people, processes, and systems transition smoothly, enabling sustained adoption of new tools, systems, and ways of working.

What will you do

Change Strategy & Planning

• Develop and execute change management strategies and roadmaps to drive adoption and minimise resistance for IT- and AI-related initiatives
• Align change activities with project timelines, milestones, and objectives

Stakeholder & Impact Management

• Conduct impact assessments, stakeholder analysis, and readiness evaluations to identify risks and opportunities
• Build and maintain trusted relationships with internal clients and stakeholders

Communication, Engagement & Training

• Design and deliver communication, engagement, and training plans that support understanding and commitment
• Support business units in embedding new processes, tools, and technologies into daily operations

Adoption Measurement & Governance

• Track, measure, and report adoption and change success metrics to leadership
• Provide input into project governance and support business continuity during transitions

Continuous Improvement & Future Readiness

• Contribute to the enhancement of change management frameworks, methodologies, and toolkits
• Stay informed on emerging technologies, particularly AI and automation, to anticipate change impacts

The ideal candidate should possess:

• At least 3 years of experience in change management within IT or AI transformation environments
• Familiarity with change management frameworks (e.g., ADKAR, Prosci, Kotter)
• Strong stakeholder management, facilitation, and communication skills
• Ability to manage multiple initiatives in a cross-functional environment
• Proven capability to build trusted relationships with internal clients
• Experience supporting IT- or AI-related projects and transformations

Good to have:

• 5+ years of experience in change management within IT or AI transformation environments
• Exposure to AI, analytics, or automation initiatives
• Experience with visual or eDM design tools (e.g. Figma, Adobe Photoshop, Illustrator)
• Experience supporting internal clients or shared services functions in large organisations
• Bachelor's degree in Business, Communications, IT, or a related field

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.