Case Manager

We are looking for an experienced and highly meticulous Case Manager to join our client operational team. In this role, you will take full ownership of the end-to-end lifecycle of life insurance applications for High-Net-Worth (HNW) individuals and business entities. You will act as the vital link between high-performing sales consultants, business partners, and underwriting teams. Because a significant portion of their regional HNW client documentation and business correspondence is in Chinese, you must be comfortable reading and communicate in Mandarin

Responsibilities:

Case Management & Sales Support

1. End-to-End Execution: Own and manage the full lifecycle of HNW life insurance applications from initial submission through to policy issuance and placement.
2. Technical Illustrations: Prepare and verify the accuracy of complex sales illustrations and bespoke financial proposals requested by sales consultants and business partners.
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4. Underwriting Coordination: Facilitate medical requirements, financial underwriting requests, and additional documentation needed to smoothly clear cases.
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6. Advisor Liaison: Maintain active, consistent engagement with sales consultants, providing them with professional, timely, and proactive updates on case statuses.
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Data Governance & Operations

1. CRM Integrity: Promptly and accurately log all client profiles, meeting notes, and active case details into the CRM system.
2. Document Control: Ensure all new business documents are complete, accurate, and submitted within strict internal and external windows.
3. Financial Reporting: Liaise directly between the New Business and Finance teams to track paid reports, premium allocations, and monthly financial summaries.
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Compliance & Risk Management

1. Ensure all applications and administrative workflows strictly adhere to internal corporate policies, standard operating procedures, and MAS (Monetary Authority of Singapore) regulations.

Requirements:

Minimum of 2-5 years of operational experience as a Case Manager, Client Service Associate, or Sales Support Specialist within the financial sector, with a specific focus on HNW Life Insurance (e.g., Universal Life, VUL, Whole Life solutions).

Prepare and ensure the accuracy of sales illustrations requested by business partners and sales consultants.

. Maintain consistent engagement with sales consultants to assist in the preparation and management of insurance applications.

. Provide professional and timely updates to team members and sales consultants regarding the status of insurance applications.

. Accurately and promptly input client, meeting, and case file information into the CRM system.

. Submit new business documents accurately and within the required timeframe.

. Support team members with sales illustrations, case management, medical requirements, and presentations.

. Ensure full compliance with internal policies and procedures, as well as MAS regulatory requirements.

. Liaise between the New Business and Finance teams regarding paid reports and other business and financial reports.