Call Centre Agent

Brief Summary

We are seeking a motivated individual to manage overdue accounts and implement effective collection strategies. This role offers the opportunity to contribute towards achieving collection targets in a dynamic environment.

Responsibilities

• Follow up on overdue accounts to ensure timely actions are taken for collections. Arrange and negotiate payment plans with customers. Adopt collection best practices and apply relevant strategies to enhance effectiveness. Perform administrative duties and inquiries, as well as monitor accounts. Update and maintain the Credit Collection System. Undertake any other ad-hoc duties as assigned.

Requirements

• Minimum Diploma or A/O Levels. Strong communication and interpersonal skills. Service-oriented and results-driven mindset. Enjoy working in a fast-paced setting. Ability to work independently as well as collaboratively within a team.