Brief Summary
We are seeking a dedicated individual to provide exceptional customer service, ensuring that client interactions align with high standards of a premium experience. The role involves managing inquiries and administrative tasks to support the customer service team effectively.
Responsibilities
- Deliver outstanding customer service to ensure a positive client experience. Manage and respond to all incoming phone calls and emails, addressing customer inquiries promptly. Oversee scheduling for the Customer Service Technical Team. Handle duties related to the Care Centre, including managing vacuum cleaner appointments and maintaining inventory. Generate and process service reports and quotations. Follow up on all pending service jobs to ensure timely resolution. Conduct general administrative tasks, such as managing stationery orders and coordinating courier services for various departments.
Requirements
- Relevant experience in a call centre environment is necessary. Strong verbal communication skills for clear phone interactions. Proficient written communication for emails and chat support. Exceptional listening skills to accurately understand customer issues. Calm demeanor when handling customer complaints, with the ability to provide effective solutions. Professional and friendly communication style, even in challenging situations. Basic computer skills, including data entry and familiarity with CRM systems. Willingness to learn internal software and service tools.
