Call Centre Agent x4, 6 months contract, Bukit Batok

1-3 Years

Posted 7 days ago
Be among the first 10 applicants

Job Description

Summary

We are looking for a confident Contact Centre professional with solid experience and sound judgement. As the first point of contact for customers or patients, you will manage incoming phone and email enquiries, ensuring a positive experience by providing clear information and supporting timely issue resolution.

Job Responsibilities

Serve as the first point of contact for all customers and members enquiries
Provide accurate and timely responses to queries related to healthcare or employee benefits, eligibility, and claims.
Assist callers in navigating our platforms, applications, and website to access available services
Issuance of emergency Letters of Guarantee (LOG) and record necessary details in the system.
Update customer records promptly and accurately in the system.
Handle complaints and complex enquiries professionally, using sound judgement to resolve issues or escalate when required.
Demonstrate the ability to assess situations, identify potential risks, and take appropriate action in line with escalation protocols.
Support the Contact Centre Team Leader and Management with any other assigned duties.

Job Requirements

1 year of experience in a call/contact centre environment, preferably with exposure to healthcare or insurance.
Good customer service and active listening skills, with the ability to handle high call volumes professionally.
Excellent communication skills and good overall computer proficiency to navigate multiple systems.
Able to work under pressure with accuracy and attention to detail.
Experience in handling complaints and escalations, or the potential and willingness to be trained for escalation handling.

More Info

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About Company

manpower singapore

Job ID: 152312707

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Last Updated: 14-08-2026 08:54:37 AM

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