Main Activities:
Support the setup, verification and management of all billing activities. This includes the administration of customer, products & services and pricing.
The billing representative will need to correlate different sources of information to ensure that any dispute or inquiry received can be resolved. Everything needs to be done to the satisfaction of the customer while respecting our own company's procedures.
The result should be correct and timely invoicing of products and services rendered.
The Billing Representative acts as a liaison between Sales, Finance & Accounting, IT, Logistics and Customer Care departments in offices worldwide.
Responsibilities:
- Complete and correct customer and invoice related information in billing and accounting systems to ensure correct invoicing can take place
- Take charge in resolving disputes or inquiries that come in from both customers and colleagues. Ensure that all parties concerned are informed timely, correctly and completely
- Issue ad hoc invoices and credit notes from the accounting system or billing system
- Process purchase orders for prepaid credit
- Analyze any discrepancies that might affect the accuracy of invoicing to multiple customers or might negatively impact the profitability of our company
- Provide suggestions to improve processes and information systems, not only in the billing department, but also for related activities performed by departments that billing collaborates with
- Create reports based on our activities for colleagues and customers
- Participate in projects set up to improve Billing process and systems
- Perform ad hoc tasks deemed necessary by the Operations Manager and/or the Head of Billing.
Qualifications & Professional Skills:
- Fluent in English.
- Diploma or Degree in Accounting and Finance
- 2 - 3 years experience in billing, finance, or accounting
- Advanced user of MS Office
- Strong written and verbal communication skills.
We offer:
- Competitive salary
- Flexible hybrid work situation with a home office option
- Comprehensive benefits package, incl. pension, life assurance and health insurance options
- International mobility
- Equal opportunities employer
- Cultural diversity
- Attractive working environment in an international telecommunication company
- Employee social events.
