Assistant Store Manager

Responsibilities

• assist to manage store operations
• lead and supervise a team of Supervisors and Crew
• plan and deploy to ensure that the store has adequate manpower for daily operations
• maintain guidelines of food preparation to ensure that desired quality and standards are achieved
• coach staff in providing excellent service experience to all customers
• handle all customer queries and feedback in a professional and timely manner
• ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines
• ensure that policies and standard operating procedures are strictly adhered to
• monitor work performance of all staff and enforce discipline when necessary
• ensure on-the-job training is conducted for all staff
• check on supplier operations and provide feedback to the Store Manager if necessary

Requirements

• GCE O level
• at least three years of relevant working experience in the food and beverage industry (experience in Japanese cuisine will be an added advantage)
• highly communicative to lead and motivate staff
• quality-driven with good understanding of local food and beverage trends
• trained eye for detail and customer-centric
• ability to work in a fast-paced environment

Work location/environment

• stores located islandwide
• 5.5 days per week (able to work on weekends and public holidays)