Assistant Restaurant Manager

Summary

You will be responsible for the day-to-day running of our food service operations, and for building good relationships with our customers and staff by consistently upholding company standards.

What We Are Looking For

Operations

• Manage and oversee daily operations to ensure smooth running of operations.
• Ensure all safety, hygiene and sanitation guidelines are followed, including food safety and cleaning logs.
• Use our POS and reservation systems to monitor sales and orders and keep operations running smoothly.
• Manage reservations, group bookings and corporate orders.
• Coordinate with delivery platforms (Grab, foodpanda, Oddle) on orders, menu updates and issues.
• Monitor sales, labour cost and wastage, and support stock-taking, ordering and daily cash-up.
• Liaise with suppliers and report equipment, maintenance and pest control issues.
• Maintain a close, professional working relationship with the kitchen team at all times.
• Assist the Restaurant Manager with daily and monthly reports.

Supervisory Responsibilities

• Supervise, lead and motivate the service team to deliver excellent customer service and achieve sales targets.
• Lead, train, coach and motivate a team.
• Conduct pre-shift briefings and support rostering.
• Train and onboard new team members so they can perform their roles confidently and efficiently.
• Give regular feedback and support team development.

Customer Service

• Receive, review and act on customer feedback, including online reviews, and resolve complaints promptly and graciously.
• Ensure consistently high service quality, including during peak periods and special occasions.
• Know our brand and menu well, including our plant-based, allium-free dishes, to add value to every guest's experience.

Perform all other ad-hoc duties as assigned.