Job Description & Requirements
- Carry out daily operations in the service department to maintain and improve service quality and environment cleanliness
- Provide excellent service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions from customers
- Ensure and manage the service team to comply with all our company service guidelines and safety procedures
- Enforce restaurant quality, service and value standards, keep restaurant clean and tidy to create a comfortable environment for customers
- Manage and continuously improve service standards and provide support as necessary to ensure the service team can carry out assigned tasks
- Conduct and manage weekly inventory checks for service department (Front-of-House)
- Prepare restaurant order list and place orders with Procurement/Purchasing Department
- Address all customer complaints immediately, when required
- Ensure training standards and lead Supervisors and training team to conduct service training
- Any other duties as assigned by your superior
Requirement:
- Minimum 1 years of relevant experience in F&B service operations, preferably in a supervisory role
- Strong knowledge of restaurant service standards and procedures
- Ability to lead, supervise, and motivate a service team to deliver consistent quality and excellent customer experience
- Good communication and interpersonal skills to handle customers effectively and resolve complaints promptly
- Detail-oriented with strong organizational skills for inventory management and ordering processes
- Ability to train, coach, and guide team members in service standards and procedures
- Physically fit and able to work in a fast-paced environment
- Willing to work shifts, weekends, and public holidays
- Positive working attitude, reliable, and a strong team player
Please send your resume/profile to [Confidential Information] to apply.
