Job Responsibilities :
- Oversee day to day restaurant operations
- Analyse service quality and customer satisfaction
- Ensure customer satisfaction through promoting excellent service
- Respond to customer complaints with tact and professionally to manage customers expectations.
- Ensure the adherence of restaurant standards, service benchmarks and company rules and regulation
- Ensure compliance with sanitation and safety regulations.
- Control operational costs and identify measures to cut waste.
- Taking instructions from Headquarters and execute policies and protocols that will maintain future restaurant operations
- Lead team to implement change
- Ensuring sufficient staffing for Daily Operations
- Train new and current employees on any SOPs and best customer service practices.
- Provide leadership and team building for staff
- Create and maintain the staff schedule and track tardiness and absenteeism
- Provide regular feedback to staff to improve productivity and efficiency
- Interview potential new hires when necessary.
- Handle dispute and disciplinary matters at store level
- Responsible for team motivating and forging a performance driven team.
- Conduct staff performance assessment process
Job Requirements :
- Possess 1 year of F&B service experience
- Able to work independently and as a team.
- Excellent interpersonal and customer service skills.
Thong Yie Sze (EA Personnel Registration Number: R1112981)
Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)
Please send your updated resume by clicking Apply. Only shortlisted candidates will be notified
