Assistant Relationship Manager

About Us

MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.

Role Overview

We are looking for a proactive and detail-oriented Assistant Relationship Manager to support the Relationship Management team in delivering exceptional client service and driving business growth. This role will work closely with senior Relationship Managers to manage client accounts, coordinate onboarding, and ensure smooth day-to-day operations across client portfolios.

Key Responsibilities

Client Relationship Support

• Assist Relationship Managers in managing a portfolio of corporate / institutional clients
• Serve as a secondary point of contact for client queries, ensuring timely and professional responses
• Build strong working relationships with clients to enhance engagement and satisfaction

Onboarding & Account Management

• Support end-to-end client onboarding, including documentation collection, KYC/AML checks, and account setup
• Coordinate with Compliance, Operations, and Product teams to ensure smooth onboarding and activation
• Maintain accurate and up-to-date client records in CRM systems

Transaction & Operational Support

• Assist in monitoring client transactions and ensuring timely execution and settlement
• Work with internal teams to resolve operational issues or discrepancies
• Support preparation of client reports, statements, and performance updates

Sales & Business Development Support

• Identify upsell and cross-sell opportunities within existing client accounts
• Prepare pitch materials, proposals, and client presentations
• Support Relationship Managers in client meetings, follow-ups, and pipeline tracking

Compliance & Risk Management

• Ensure adherence to internal policies and regulatory requirements
• Support periodic client reviews and ongoing due diligence processes
• Escalate any suspicious activities or compliance concerns promptly

Requirements

• Bachelor's degree in Finance, Business, Economics, or related field
• 1-3 years of experience in banking, payments, fintech, or financial services
• Strong understanding of client servicing, onboarding, and KYC/AML processes
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to manage multiple tasks in a fast-paced environment

Preferred Qualifications

• Experience in FX, payments, or digital assets / fintech environments
• Familiarity with CRM systems and onboarding tools
• Exposure to corporate or institutional client servicing

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms-background, ethnicity, gender, identity, orientation, experience, and thought-and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.