Job Description
DSO National Laboratories (DSO) is Singapore's largest defence research and development (R&D) organisation, with the critical mission to develop technological solutions to sharpen the cutting edge of Singapore's national security. At DSO, you will develop more than just a career. This is where you will make a real impact and shape the future of defence across the spectrum of air, land, sea, space and cyberspace.
The Digital Division leads the digital transformation of DSO through the master planning and policies, delivering digital capabilities through IT infrastructure, and providing one stop service to corporate and R&D Divisions. The Digital Division will transform the way we work, our workplace, and the capabilities we deliver to the MINDEF/SAF and for the security of Singapore.
People are DSO's greatest asset. You will get to realise your career aspirations and develop your own niche either as a deep technical expert or a leader in the team. With frequent career dialogues and a robust training and development framework, we will provide you with the necessary development tools for you to reach your potential. You will also be recognised and rewarded through competitive remuneration packages and scholarship opportunities.
Digital Division's IT Group (ITG) supports the IT needs for DSO's enterprise and R&D functions. ITG oversees the development and operations of core IT infrastructure, enterprise networks, and enterprise applications.
Assistant Engineer
In This Role, You Will
- To provide technical support, troubleshooting and problem-solving; answering support queries either onsite or via phone or the ticketing system.
- Monitor and ensure that all tickets are resolved timely and meet performance SLA.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To perform incident first response checks and reporting for compromised systems.
- To perform monthly IT system audit checks and report on non-compliant systems.
- To perform endpoint patching for systems across multiple sites.
- To perform monthly systems health-checks and reporting (Anti-virus endpoint security and malware alerts).
- Provide IT assistance and support to end users (desktops, laptops, printers, PIN reset and video conference).
- To act on PRTG alerts immediately and performs rectification according to SOP guidelines.
Job Requirements
- Diploma/Degree in IT-related studies
- Basic understanding of PC hardware setup and configuration.
- Technical knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies and Windows Server administration.
- Working knowledge of Microsoft Office and Antivirus endpoint securities.
- Relevant 1st line / Helpdesk support experience.
- Excellent telephone manner and face to face communication skills.
- Good follow-up skills on outstanding issues till closure.
