Application Support Engineer - Contract

About the Role

We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate on a new implementation of a Field Service Management project. Our client is a company engaged in providing essential national services and infrastructure support.

Key Responsibilities

. Act as a subject matter expert and collaborate with the team to perform effectively and make key decisions.

. Engage with multiple cross-functional teams, taking responsibility for team outcomes and contributing to critical decisions.

. Analyze complex software issues and develop effective solutions to maintain system stability and performance.

. Collaborate closely with cross-functional teams to ensure seamless integration and support of business-critical applications.

. Lead efforts to document troubleshooting processes and share knowledge to enhance team capabilities.

. Proactively identify potential system risks and recommend improvements to prevent future disruptions.

. Contribute to continuous improvement initiatives by evaluating new tools and technologies relevant to application support.

. Provide solutions to problems for your immediate team and across multiple teams.

Technical Requirements

Required

. ESRI ArcGIS - Expert proficiency required

Preferred

. ServiceNow Field Service Management (FSM) - Advanced proficiency strongly preferred

. A proactive problem-solver who thrives in dynamic, multi-team environments.

. Strong leadership presence with the ability to guide team decisions and mentor peers.

. Excellent communication skills for engaging with diverse stakeholders across the business.

. A continuous improvement mindset - always looking for smarter ways to work.

. Analytical thinker with experience supporting enterprise-grade, mission-critical systems.