About the Role

As a GIS & ServiceNow Field Service Management Analyst at Accenture, you will design, configure, and enhance geospatial and field service solutions that support efficient field operations and data-driven decision making. You will collaborate with cross-functional teams to deliver scalable, user-centric solutions leveraging GIS technologies and the ServiceNow platform.

Key Responsibilities

• Configure and support ServiceNow Field Service Management (FSM) capabilities, including work orders, dispatching, mobile workforce, and asset tracking
• Design and implement geospatial solutions using ESRI ArcGIS to visualize and manage location-based data
• Develop and customize interactive web-based maps using Leaflet.js and JavaScript
• Integrate GIS data and services with ServiceNow and other enterprise platforms
• Translate business and operational requirements into functional and technical specifications
• Conduct testing, troubleshooting, and defect resolution across GIS and ServiceNow components
• Collaborate with developers, functional consultants, and business stakeholders to ensure high-quality delivery

• 2-4 years of experience in GIS, web mapping, or enterprise platform implementation
• Hands-on experience with ESRI ArcGIS (ArcGIS Online, ArcGIS Server, or related tools)
• Working knowledge of Leaflet.js and JavaScript-based web mapping development
• Experience configuring or supporting ServiceNow Field Service Management (FSM)
• Understanding of system integrations, APIs, and data flows
• Strong analytical, problem-solving, and communication skills
• Ability to work effectively in a collaborative, fast-paced environment
• Beginner proficiency in cartographic design.
• Beginner proficiency in database management.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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