Application Support Engineer

About The Role

Join Accenture's Technology team as an Application Support Engineer, where you will play a critical role in maintaining and enhancing the performance, stability, and reliability of enterprise applications. This role offers the opportunity to work on complex technology environments, collaborate with cross-functional teams, and contribute to continuous service improvement initiatives that drive business value for our clients.

Key Responsibilities

Analyze, troubleshoot, and resolve complex application and system issues to ensure optimal performance and availability.

Monitor application health, system performance, and operational metrics to proactively identify and mitigate potential risks.

Investigate incidents, perform root cause analysis, and implement sustainable solutions to prevent recurrence.

Collaborate with development, infrastructure, and business teams to diagnose issues and support application enhancements.

Execute application remediation activities, including defect fixes, configuration updates, and performance improvements.

Contribute to continuous improvement initiatives by recommending and implementing enhancements to support processes and operational procedures.

Document technical solutions, troubleshooting steps, and support knowledge to improve team effectiveness and service delivery.

Communicate technical findings, risks, and recommendations clearly to both technical and non-technical stakeholders.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Proven experience in application support, production support, or IT operations roles.

Strong expertise in application remediation, incident management, and problem resolution.

Experience troubleshooting enterprise applications across multiple technology platforms.

Strong analytical and problem-solving skills with the ability to manage complex technical issues independently.

Excellent written and verbal communication skills.

Ability to work effectively in a collaborative, fast-paced environment.

Preferred Qualifications

Experience supporting critical business applications in a production environment.

Knowledge of monitoring, logging, and incident management tools.

Familiarity with ITIL principles and service management processes.

Experience working with cross-functional and geographically distributed teams.

Understanding of system integration, application performance monitoring, and operational best practices