Analyse data, system logs and provide feedback to Product Manager for product improvements.
Troubleshoot issues and perform timely recovery during incident.
Act as a Point of Contact for Business-As-Usual service management, familiar with the unique business processes and needs of the customer(s).
Track and facilitate the resolution of tickets to ensure that Key Performance Indicator's established in Service Level Agreements (SLA) with customers are met.
Submits Incident/RCA Report, working with Product Teams to perform root cause analysis to identify repeating patterns and propose measures to prevent recurrences.
Job Requirements
Diploma/Degree in Information Technology IT/Telecommunication/Computer Science or equivalent.
Good communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
Openness to learn and adapt to new technologies and software applications.
Strong attention to detail and a proactive attitude towards problem-solving.
Passion for technology and a desire to grow and develop in the field of application support.
