Analyst, Application Support Engineer, Institutional Banking Group Technology, Group Technology
Job Description
- Provide 24 x 7 IT Operational support to production support teams including weekends and holidays in different shifts.
- Incident Management and Reporting
- Recovery coordinator for involving the right parties and recording of chronological events
- Point of escalation for support staff or management
- Review all daily activities and ensure completion of shift duties for each team and proper handover
- Monitoring and recovery of batch jobs
- Perform health checks and alert management.
- Coordinate DR testing.
- Consolidate and analyse management reports for presentation.
- Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
- Ensure proper guidance, training and mentoring are given to new staff.
- Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams.
- Ensures on-time communication to stakeholders on application issues.
- Facilitate and manage business/operations communication during critical issues.
- Create/Update SOPs for health checks, monitoring, investigation and recoveries.
DBS Asia Hub
Job:
Technology
Schedule:
Regular
Employee Status:
Full time
More Info
Key Skills
About Company
Skills:
technical requirements , Testing, Business Rules, change management, User Stories, User Research, Requirements Management, Prototyping, Service Design, Wireframes, risk assessments, solution shaping, Business Analysis, process flows, acceptance criteria, mock-ups, problem discovery, user journeys, incident resolution, application enhancements, lightweight prototypes, Design Thinking
Skills:
Microsoft 365, automation, desktop support, AI-enabled tools, OneDrive, audio-visual systems, Sharepoint, Teams, video conferencing solutions, ITSM platforms, digital productivity solutions
Sr. Assoc, Cybersecurity Engineer (IAM Development), Information Security Services, Group TechnologyDbs Bank
Skills:
.NET, .Net Core, Oauth, C#, Saml, Css3, Angular, Typescript, Incident Response, Html5, ASP.NET, Restful Apis, Angular Material, OpenID Connect, Secure coding practices, Identity lifecycle management, Least privilege principles, Cybersecurity controls, rbac, IAM solution design
Skills:
service level agreement , Applications Development, Incident Handling, Information Technology, Requirement Analysis, Passion for Technology, Root Cause Analysis, Customer Service, Communicating with end users, Customer Development Processes, Service Level Agreement Management, engineering support, Data Analysis, Strong Attention To Detail, System Logs
Skills:
code management, Bdd, Personas, release management, Ci, User Research, Exploratory Testing, user experience, Tdd, Security Testing, Functional Testing, Prototyping, deployment strategies, cd, cloud architectures, Test Pyramid, cross-functional testing, automation of tests, ab testing, Test Tools, migration strategies, Swiss cheese