technical requirements , Testing, Business Rules, change management, User Stories, User Research, Requirements Management, Prototyping, Service Design, Wireframes, risk assessments, solution shaping, Business Analysis, process flows, acceptance criteria, mock-ups, problem discovery, user journeys, incident resolution, application enhancements, lightweight prototypes, Design Thinking

Microsoft 365, automation, desktop support, AI-enabled tools, OneDrive, audio-visual systems, Sharepoint, Teams, video conferencing solutions, ITSM platforms, digital productivity solutions

.NET, .Net Core, Oauth, C#, Saml, Css3, Angular, Typescript, Incident Response, Html5, ASP.NET, Restful Apis, Angular Material, OpenID Connect, Secure coding practices, Identity lifecycle management, Least privilege principles, Cybersecurity controls, rbac, IAM solution design

service level agreement , Applications Development, Incident Handling, Information Technology, Requirement Analysis, Passion for Technology, Root Cause Analysis, Customer Service, Communicating with end users, Customer Development Processes, Service Level Agreement Management, engineering support, Data Analysis, Strong Attention To Detail, System Logs

code management, Bdd, Personas, release management, Ci, User Research, Exploratory Testing, user experience, Tdd, Security Testing, Functional Testing, Prototyping, deployment strategies, cd, cloud architectures, Test Pyramid, cross-functional testing, automation of tests, ab testing, Test Tools, migration strategies, Swiss cheese

Power Bi, Power Automate, Powerapps, Vba, Python, Process Mapping, Machine Learning concepts, Automation platforms, Lean Six Sigma methodologies, Value Stream Mapping, Low-code tools

Identity and Access Management (IAM), Active Directory (AD), User Acceptance Testing (UAT), Service Request Management, Incident Handling, Microsoft Excel, Access provisioning and de-provisioning, Reporting, Troubleshooting, Data Validation, Reconciliation, Enterprise application support, Compliance reviews, Access reviews

Alteryx, Tableau, Vb Scripting, Robotics Automation tools, Xceptor

Network Security, PowerShell, Ips, Firewalls, Threat Hunting, Gcp, shell scripting, Ids, Siem, Log Analysis, Azure, Python, AWS, endpoint detection, intrusion prevention systems, Cyber Threat Intelligence, Incident Response Management, Threat Detection Analysis

ticketing systems , Linux, Windows, Sql, Infrastructure and software development life cycle, Problem-solving, Incident management processes, Analytical troubleshooting