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Application Support Engineer

Application Support Engineer

Accenture
Fresher
Early Applicant
  • Posted 17 hours ago
  • Be among the first 10 applicants

Job Description

AbouttheRole

Join Accenture's Technology team as an Application Support Engineer, where you will play a critical role in maintaining and enhancing the performance, stability, and reliability of enterprise applications. This roleofferstheopportunitytoworkoncomplextechnologyenvironments,collaboratewithcross-functionalteams,andcontributetocontinuousserviceimprovementinitiativesthatdrivebusinessvalueforourclients.

KeyResponsibilities

.Analyze,troubleshoot,andresolvecomplexapplicationandsystemissuestoensureoptimalperformanceandavailability.
.Monitorapplicationhealth,systemperformance,andoperationalmetricstoproactivelyidentifyandmitigatepotentialrisks.
.Investigateincidents,performrootcauseanalysis,andimplementsustainablesolutionstopreventrecurrence.
.Collaboratewithdevelopment,infrastructure,andbusinessteamstodiagnoseissuesandsupportapplicationenhancements.
.Executeapplicationremediationactivities,includingdefectfixes,configurationupdates,andperformanceimprovements.
.Contributetocontinuousimprovementinitiativesbyrecommendingandimplementingenhancementstosupportprocessesandoperationalprocedures.
.Documenttechnicalsolutions,troubleshootingsteps,andsupportknowledgetoimproveteameffectivenessandservicedelivery.
.Communicatetechnicalfindings,risks,andrecommendationsclearlytobothtechnicalandnon-technicalstakeholders.

RequiredQualifications

.Bachelor'sdegreeinComputerScience,InformationTechnology,Engineering,orarelatedfield.
.Provenexperienceinapplicationsupport,productionsupport,orIToperationsroles.
.Strongexpertiseinapplicationremediation,incidentmanagement,andproblemresolution.
.Experiencetroubleshootingenterpriseapplicationsacrossmultipletechnologyplatforms.
.Stronganalyticalandproblem-solvingskillswiththeabilitytomanagecomplextechnicalissuesindependently.
.Excellentwrittenandverbalcommunicationskills.
.Abilitytoworkeffectivelyinacollaborative,fast-pacedenvironment.

PreferredQualifications

.Experiencesupportingcriticalbusinessapplicationsinaproductionenvironment.
.Knowledgeofmonitoring,logging,andincidentmanagementtools.
.FamiliaritywithITILprinciplesandservicemanagementprocesses.
.Experienceworkingwithcross-functionalandgeographicallydistributedteams.
.Understandingofsystemintegration,applicationperformancemonitoring,andoperationalbestpractices

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status,militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected byapplicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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