Application Support Analyst

Role: Application Support Analyst (Mid-level / Senior)

Location: Singapore (Onsite)

We are hiring Application Support Analysts across two experience levels to support critical front-office applications in a high-impact production environment.

Experience Levels

• Mid-Level: 3–8 years of experience
• Senior Level: 8+ years of experience

Key Responsibilities

Production Support & Monitoring

• Provide L1 and L2 support in a follow-the-sun model
• Monitor production systems and ensure high availability and performance

Incident Management

• Handle production incidents, ensuring minimal business disruption
• Perform root cause analysis and document resolutions

Change Management

• Support deployments, releases, and system upgrades with minimal risk

User Support

• Act as a point of contact for users and stakeholders
• Resolve functional and technical issues efficiently

Vendor Coordination

• Work with external vendors to troubleshoot and resolve issues

System Resiliency

• Support disaster recovery and failover processes

Documentation & Improvement

• Maintain runbooks and documentation
• Drive automation and continuous improvement initiatives

Application Coverage

• Portfolio Management
• Order & Execution Management
• Trading Lifecycle
• Investment Workflows
• Research & Analytics