Application Support Analyst

Job Summary

This role is an Application Support (L2) position responsible for ensuring the stability, reliability, and performance of critical production systems in a 24/7 operational environment. The candidate will provide shift-based and on-call support, managing incident and problem resolution end-to-end, including root cause analysis and post-incident reviews. The role requires strong adherence to SRE best practices, with a focus on monitoring system health, improving reliability metrics, and reducing operational toil through automation and performance tuning.

The incumbent will collaborate closely with cross-functional teams across onsite and offshore locations, communicating effectively with stakeholders from technical teams to business users and management. Key strengths required include structured impact analysis, strong analytical and problem-solving capabilities, and the ability to work independently under pressure. Experience in financial services application support and exposure to implementation projects will be advantageous, particularly in environments demanding high availability and service quality in a 24/7 support model.

Job Responsibilities

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Job Requirements

• At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
• Experience in application implementation projects in financial institutions would be advantageous.
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Proactive and able to work independently and under pressure
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Salary budget up to 6100 SGD

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.