Application Support Analyst

Job Description

. Perform work in shifts to provide 24/7 on-site or on-call support.

. Incident and Problem management.

. Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

. Provide root cause analysis techniques to determine cause and resolve complex system issues.

. Perform post-resolution follow-ups to ensure problems have been adequately resolved.

. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

. Work with onsite and offshore teams across multiple technologies/applications

. Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning

. Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

. Must have experience working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

. Experience in application implementation projects in financial institutions would be advantageous.

. Ability to perform impact analysis in a structured manner.

. Proactive and able to work independently and under pressure.

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

. Basic knowledge on end-to-end web-based application infrastructure

. Application Monitoring Tools

. Incident Management

. Problem Management

Shift Timing (12-hour rotating shifts):

• 08:00 hrs - 20:00 hrs
• 20:00 hrs - 08:00 hrs