Executive Summary
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We are looking to hire a Front Office Trading Application Support Analyst to provide frontline production support for our client in Singapore which is a top global investment bank. They will look to cover trading and front office applications across multiple asset classes, supporting business-critical trading activities and ensuring platform stability and availability.
This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.
Key Responsibilities:
- Provide Front Office production/application support for trading applications across asset classes like FX, Interest Rates, Credit, Commodities, Fixed Income products.
- Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
- Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
- Manage Incidents and Problem management.
- Perform start of day, End of Day and start of week checks.
- Analyze application logs, activity logs, and batch logs using Python scripting and SQL queries for troubleshooting and issue investigation.
- Identify opportunities for automation and automate manual tasks being performed by team.
Key Requirements:
- 1–3 years of relevant Front Office / Trading Application Support experience within investment banking or financial services environments.
- Candidates with strong technical capabilities and good financial markets knowledge but without direct support experience may also be considered.
- Good understanding of financial markets and ideally more than 1 asset class such as FX, Interest Rates, Commodities, Fixed Income, or related trading products.
- Hands on experience on SQL queries and commands.
- Good Python scripting knowledge, particularly for log analysis, troubleshooting, and operational support activities.
- Experience in production support, incident management, and troubleshooting within a trading or financial systems environment.
- Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work in a fast-paced Front Office support environment with direct business user interaction.
- Strong communication and stakeholder management skills.
Good to Have Skills
- Exposure to Front Office trading systems or electronic trading platforms.
- Experience supporting global markets or capital markets applications.
- Knowledge of scripting or automation for operational support improvements.
- Tableau, Ansible, TOSCA, or related tooling exposure is a plus.
- CFA Certification will be a plus
