Vertical Institute prepares individuals for the jobs of tomorrow. We are at the forefront of tech education, providing cutting-edge courses to individuals eager to upskill and stay relevant in today's rapidly changing world. We specialize in teaching in-demand skills and building the next generation of changemakers and inventors through our world-class tech courses in data analytics, AI, cybersecurity, UX/UI, and beyond.
Vertical Institute is accredited as an Approved Training Organisation (ATO) by SkillsFuture Singapore (SSG) and The Institute of Banking & Finance Singapore (IBF).
We're looking for a personable and customer-centric Admissions Executive to ensure meaningful learning experiences for our students.
The ideal candidate is someone who has great people-skills and thrives in an exciting startup environment.
Roles & Responsibilities:
- Address student inquiries and concerns promptly, ensuring a seamless and positive admissions experience for all students.
- Facilitate online training courses, assisting trainees with their attendance for weekly courses, meeting course assessment criteria and submitting capstone projects.
- Managing and liaising with course trainers and teaching assistants for the provision of training courses and learning support for trainees.
- Sourcing for passionate instructors to join our instructional team
- Manage class group chats by responding to queries from trainees and providing support where required.
- Collect and analyze trainee feedback on training courses.
- Subsequently implement improvements based on feedback.
- Manage and liaise with course trainers and teaching assistants to improve the learning experience of students
- Preparation of certifications for students after completion of the training courses
- Handle and process student's queries/requests on re-assessment, deferment, programme switch and withdrawal.
- Follow-up on outstanding matters after the programmes to ensure good customer service delivered
- Represent Vertical Institute at events, seminars, and webinars, exuding passion and knowledge about our programs.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- Proven track record in admissions or customer service, preferably in the education sector.
- Exceptional communication skills, both written and verbal.
- A genuine passion for tech and education
- Be organised and meticulous
- Strong interpersonal skills, with the ability to connect and build relationships.
- Proficiency in CRM tools and data analytics is a plus.
- Demonstrate a positive attitude with integrity and drive for excellence in work
- A self-starter that loves a fast-paced environment and new challenges
What We Offer:
- Competitive salary
- Opportunity to work in a fast-paced, dynamic, and innovative environment.
- Chance to make a meaningful impact on the trajectory of learners careers.
- A collaborative and inclusive work environment.
