1. Loan Processing & Documentation
- Application Submission: Inputting borrower data into lender systems, preparing, and submitting loan applications for various products (mortgage, business loans, personal loans, etc.).
- Document Verification: Reviewing supporting documents (e.g., pay slips, income tax notices, bank statements, identification documents) to ensure accuracy and compliance with bank and regulatory requirements.
- Drafting Agreements: Preparing, amending, and issuing loan agreements, letters of offer, and disbursement documents.
- File Management: Maintaining organized physical and electronic filing systems, including opening, updating, and closing client files.
2. Client & Stakeholder Liaison
- Client Communication: Acting as the first point of contact for clients, providing updates on application status, and chasing outstanding documents.
- Lender Coordination: Liaising with bank partners, finance company officers, and credit analysts to expedite approval and resolve queries.
- Third-Party Coordination: Working with conveyancers, lawyers, or government agencies to ensure smooth processing.
3. Administrative Support & Operations
- Data Entry: Keeping client databases and tracking systems up to date.
- General Administration: Managing incoming calls, email enquiries, and administrative tasks like scanning, printing, and mailing, or managing courier services.
- Reporting: Preparing reports on loan applications, approvals, and pending cases for management.
- Follow-up: Ensuring proper follow-up on loan disbursements, insurance requirements, or post-closing items.
Key Skills & Requirements
- Proficiency in MS Office: Specifically Excel (for tracking) and Word.
- Language: English, Mandarin
- Meticulous Attention to Detail: Essential for identifying errors in documentation.
- Strong Communication: Ability to communicate clearly with both clients and bankers.
- Experience: Previous experience in a financial institution, banking, or brokerage environment is often preferred.
