Ensure and validate the authenticity of complete studentship/membership-related data on Ecole at all times
Customer Service Management -Face of the Academy office counter - Handling calls, inquiry emails and end-to-end customer service management
Student management - Processing forms such as Breaks, withdrawals, DC, change of class, change of tutor, additional discipline, etc. with an aim to provide a pleasing experience to customers.
Enquiry Management - Daily clearance of admin mailbox, documenting daily inquiries into Enquiry Management in Ecole.
Daily reporting - Preparation and submission of end-of-the-day email and forms clearance report
Grant Applications - Proactive tracking of suitable grants, writing successful grant applications, timely submission of grant applications, and liaising with government agencies regarding grant-related matters.
Fundraising - With guidance from the management, work on the entire spectrum of the donor fundraising cycle - identification, qualification, cultivation, solicitation, and stewardship.
Preparation of Reports - Preparation of monthly student/member headcount reports, inquiry management reports, and any other ad-hoc reports on need basis
General announcements on student processes, Surveys and feedback
Undertake need-based initiatives and projects as directed by the senior management
Job Requirements
Proactive mind set
Analytical, consistent, decision-making and management skills
Prior Experience in Customer Service Management
Prior Experience in writing successful grant applications and liaising with government agencies towards to grant related matters
Prior Experience in fundraising
Ability to organise and complete all the activities within a limited time duration
Excellent written and verbal communication
Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates
Ability to look at the past events and plan accordingly to ensure smooth operations
