Account Manager

Job Description

We are seeking a proactive and client-focused Account Manager to drive long-term customer value, strengthen strategic partnerships, and support business growth across key accounts. This role requires a trusted advisor who understands client challenges, delivers impactful solutions, and contributes to organizational success through strong relationship management, strategic planning, and consistent account performance.

Responsibilities:

• Manage client portfolios to ensure needs are understood and solutions are implemented successfully.

• Assist in designing and executing account plans that support revenue growth and profitability.

• Maintain ongoing communication with clients to strengthen relationships and ensure excellent service standards.

• Work closely with internal teams to ensure smooth execution of account initiatives and project deliverables.

• Identify new revenue opportunities through upselling and cross-selling within existing accounts.

• Contribute to the preparation and delivery of client presentations and performance reports.

• Track industry developments and adjust account strategies to remain competitive.

• Provide guidance and support to junior members of the account management team.

Requirements:

• 4–5 years of experience in IT services sales

• Experience in public sector clients with strong networks and stakeholder connections

• Proven background in account management (farming)

• Skilled in strategic account or cluster planning and developing growth propositions

• Experience in budgeting, revenue forecasting, and financial planning

• Bachelor's degree or equivalent qualifications

• Demonstrated success in client leadership roles, consistently meeting sales and revenue targets while developing strong relationships

• Strong communication, leadership, and strategic planning abilities, with a track record of supporting business expansion

• Committed to continuous learning and staying up to date with industry and technology trends

Other Qualifications:

• Certified Account Executive (CAE), Certified Strategic Account Manager (CSAM) is a plus