Account Manager

Role Description

Manage client relationships to maintain customer satisfaction, retain business, and grow account revenue. Understand client objectives, coordinate service delivery, and develop account plans that align customer needs with company capabilities.

Key Responsibilities

• Serve as the main contact for assigned clients.
• Develop account plans and identify opportunities for growth.
• Coordinate proposals, renewals, and commercial negotiations.
• Work with internal teams to deliver agreed products and services.
• Resolve client concerns and follow up on outstanding issues.
• Monitor account performance, revenue, and retention risks.
• Maintain accurate CRM records, forecasts, and account reports.

Qualifications

• Degree in business, marketing, or a related field, or equivalent experience.
• Relevant experience in account management, sales, or client relationship management.
• Strong communication, negotiation, and relationship-building skills.
• Ability to understand client needs and develop practical solutions.
• Familiarity with CRM systems and sales reporting tools.
• Sound commercial judgment and strong organizational skills.
• Ability to manage multiple accounts and achieve agreed targets.