- Monday to Friday
- 9am to 6pm
- $ 2600 - $ 3200
- Boon Lay
Job Scope
1. Sales Order Administration
- Receive and review sales orders submitted by the sales team through the company order system (e.g. Google Form).
- Verify completeness and accuracy of all order details including customer information, product specifications, engraving details, and installation location.
- Ensure supporting documents (photos, artwork references, text for engraving) are properly submitted.
- Clarify missing or unclear information with the sales team before processing.
2. Order Processing & Workflow Coordination
- Create and manage internal job cases for each confirmed order.
- Allocate and distribute job details to relevant departments:
. Artwork Design Team
. Production Team
. Installation Team
3. Production Coordination
- Track production progress for:
. Memorial plaques
. Porcelain photos
. Engraving work
. Keepsake products
. Update internal order status once production is completed
4. Installation Scheduling
- Coordinate installation schedules with the installation team.
- Prepare daily work orders for installers including:
. Installation location
. Customer contact details
. Product details
. Site requirements
. Inform customers about scheduled installation dates.
5. Customer Communication
- Provide updates to customers regarding order status, artwork confirmation, production timeline and installation arrangements.
- Respond to customer inquiries regarding their memorial orders.
- Maintain professional and empathetic communication with bereaved families.
6. Documentation & Record Management
- Maintain accurate records of all sales orders and job progress.
- Ensure all customer data, artwork files and production details are properly archived.
- Update internal systems to reflect order status changes.
Requirements
- Diploma Holder
- Basic knowledge of Microsoft Office / Google Workspace
- Experience in administrative coordination, logistic, handling day in / day out orders purchasing / delivery preferred
Interested candidates, please WhatsApp your resume to: +65 9642 0989 (Han) Or email your resume to: [Confidential Information]
Chaw Chiaw Han | R22106723 The Supreme HR Advisory Pte Ltd | EA 14C7279
