ticketing systems , Servicenow, Microsoft Office 365, Exchange, Microsoft Office, It Asset Management, Windows 10, remote working tools, Apple iPad, Active Directory, Android tablets

email clients , Macos, standard ticketing tools, enterprise productivity applications, Presentation Software, cloud collaboration tools, remote access VPN

Hardware And Software Installation, Linux, Ethernet, Ip Configuration, Macos, Network Troubleshooting, Windows, networking fundamentals, Microsoft Entra ID, Active Directory, Microsoft support tools

ticketing systems , Microsoft Intune, Servicenow, Windows OS, Microsoft 365, Jira, remote access tools, Entra ID, laptop lifecycle management

ticketing systems , Servicenow, Windows OS, Outlook, Networking, Jira, Ip Addressing, Lan, Windows 10, Wi-Fi, Active Directory, remote desktop tools, remote assistance tools, zendesk, Microsoft Office Suite

ticketing systems , Windows OS, Servicenow, Jira, Microsoft 365, Microsoft Intune, Entra ID, laptop lifecycle management, remote access tools

Exposure to servers infrastructure, Apple macOS troubleshooting, WAN networking basics, Microsoft 365 support, Laptop troubleshooting, Basic networking concepts

DHCP, Microsoft 365, Vpn, Slack, Macos, Dns, Windows, Feishu, Active Directory

Dns, DHCP, Desktop Hardware, Ticketing Tools, Microsoft Office 365, Networking Basics, Windows operating systems, Active Directory

Microsoft Windows OS, Service management practices, Printing environments, Networking fundamentals, ITIL principles, Apple macOS, End-user computing lifecycle management, Laptop hardware troubleshooting