IT Support / Desktop Engineer

Job Description

IT Support / Desktop Engineer

Our client is looking for a dedicated IT Support / Desktop Engineer to provide end-to-end technical support in a highly sensitive and confidential environment.

• Permanent Role
• Fully sponsored IT certifications
• Hybrid Work Arrangement

Key Responsibilities

• Provide Level 1 to Level 3 IT support (helpdesk and on-site)
• Install, configure, and maintain computer hardware, operating systems, and applications
• Troubleshoot hardware, software, and network issues
• Manage incidents, service requests, and escalations within SLA
• Set up and manage user accounts, access rights, and password resets
• Support daily IT operations and infrastructure tasks
• Assist in new system rollouts and project implementations
• Prepare basic documentation and reports
• Coordinate with vendors and internal teams when required
• Conduct basic equipment and electrical safety checks

Requirements

• Minimum Diploma in IT or related field
• At least 2 years of IT support experience
• Experience handling L1-L3 support
• Good communication skills
• Positive attitude and strong team player
• Able to work in a confidential and security-focused environment

Technical Skills (Preferred)

• Windows 7/10 and Microsoft 365 support
• Apple macOS troubleshooting
• LAN/WAN networking basics
• Desktop and laptop troubleshooting
• Exposure to servers, infrastructure, and basic networking concepts

Certifications (Good to Have)

• CompTIA A+
• CompTIA Network+
• CompTIA Server+
• CompTIA Security+
• CompTIA Linux+
• MCSA or Microsoft certifications
• Apple macOS certifications

Interested candidates may click on apply or apply via email to

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Kenwi Goh Jian Wee - R26159880
ScienTec Consulting Pte Ltd - 11C5781