Warranty Admin (Automotive)

Description

• Permanent position, Salary up to $4,000
• Experience in automotive industry is a MUST

Responsibilities

• Collaborate with relevant departments to establish and manage proper warranty structures and procedures in alignment with guidelines.
• Conduct internal warranty audits across all service centers to ensure compliance.
• Perform PEC claim audits for all centers to uphold standards and accuracy.
• Maintain warranty and goodwill policies and procedures that align with regulations, market demands, and company objectives.
• Monitor warranty cost trends and goodwill claims, providing corrective action recommendations to management when necessary.
• Ensure repair charges are accurately applied to the correct accounts to maintain financial integrity.
• Develop and enhance service warranty guidelines to achieve cost optimization and operational efficiency.
• Host monthly briefings with workshop technicians to address warranty-related matters and updates.
• Investigate rejected claims, manage re-appeals and resubmissions, and compile data for managerial recommendations.
• Perform additional administrative tasks as required.

Skills and Qualifications

• Minimum O Level in any fields with at least 3 years of warranty admin experience in automotive industry