Warranty Admin Assistant

Build the Future of Automotive with Us

Vantage Automotive Limited, a proud member of Sime Motors Singapore, is the exclusive retail partner of electrical vehicle brands, BYD and Denza, as well as official distributor for Ford in Singapore. We're not just about cars-we're about people, innovation, and service excellence. Our Quick Lane Service Centre delivers fast, reliable roadside assistance and aftersales care, backed by a team that puts customers first.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You'll Be Doing
1. As a Warranty Admin Assistant (Distribution), you'll be reviewing and validating dealer warranty claims while ensuring compliance, accurate payments, and smooth coordination with dealers and the manufacturer.

• Review and process warranty claims from authorised dealers, ensuring accuracy and compliance with warranty policies

• Check repair documents, parts usage, labour operations, and causal parts to confirm claim eligibility

• Identify incorrect or over‑claimed submissions and follow up on corrections

• Act as the main contact between dealers and the manufacturer for all warranty‑related matters

• Guide dealers on correct claim submission, policy updates, and common rejection issues

• Coordinate with manufacturer representatives on claim approvals, escalations, audits, and policy changes

• Ensure warranty activities follow contractual agreements, manufacturer standards, and internal controls

• Support warranty audits by preparing required documents, reports, and corrective actions

• Review warranty payment statements and prepare credit notes for verification and submission to Accounts Receivable

• Track and ensure timely settlement of all warranty‑related financial transactions

• Prepare regular reports on claim volumes, approval rates, rejection trends, and turnaround time

• Analyse warranty data to identify recurring issues, training needs, cost savings, and process improvements

• Support dealer training by sharing best practices, common claim errors, and policy changes

• Stay up to date on vehicle products, warranty coverage, technical bulletins, and service campaigns

2. As a Warranty Admin Assistant (Retail), you'll be handling warranty claim submissions, tracking payments and credit notes, preparing reports, and ensuring accuracy, compliance, and smooth process flow.

• Review, validate, and submit warranty claims accurately and on time

• Ensure repair orders and supporting documents are complete to speed up approvals and reimbursements

• Prepare warranty and technical reports required by BYD / Denza

• Track warranty settlements, including returns, payments, and credit notes

• Review manufacturer warranty payment statements and coordinate with Accounts Receivable

• Prepare and maintain monthly reports (summary, ageing, parts usage, WIP, rejection analysis, acceptance rate)

• Review repair orders to reduce claim rejections and prevent revenue leakage

• Identify ways to improve warranty processes, coding, and workshop workflows

• Support warranty audits and ensure compliance with manufacturer standards

• Analyze claim trends to spot recurring issues and improvement opportunities

Who We're Looking For

• Minimum NITEC in Automotive or equivalent

• At least 3 years of automotive or warranty experience

• Proficient in Microsoft Office

• Strong interpersonal and communication skills

• Attention to detail and adaptable to fast-paced environment

Why Join Us at Sime Motors

• Be part of a trusted brand with a strong regional footprint

• Work with cutting‑edge automotive technology and innovation

• Grow your career in a supportive, performance‑driven culture