Specific Responsibilities:
Order Management
- Process and verify customer orders from various e-commerce platforms (e.g.,
- Shopee, Lazada, Qoo10, Shopify, etc.).
- Monitor order status and ensure accurate and timely fulfilment.
- Coordinate with customer service teams to resolve order-related issues.
Inventory & Warehouse Coordination
- Work closely with the warehouse team to ensure accurate stock levels.
- Oversee picking, packing, and labelling processes to meet quality standards.
- Assist in planning inventory replenishment based on order trends.
Logistics & Delivery Coordination
- Liaise with courier partners and third-party logistics providers to ensure on-time deliveries.
- Track shipment statuses and manage escalations when delays occur.
- Optimize delivery routes and cost efficiency where possible.
Reporting & Process Improvement
- Prepare daily, weekly, and monthly fulfilment reports for management review.
- Identify operational bottlenecks and work with cross-functional teams to improve processes.
- Support implementation of new systems and tools to enhance fulfilment efficiency.
Job Specifications/Requirements:
- Diploma/Degree in its equivalent
- Diploma/Degree or equivalent qualification
- Strong understanding of customer account management
- Friendly, approachable, and customer service-oriented
- Proficient in MS Office applications
- Team-oriented with a collaborative mindset
- At least 1 year of relevant customer service experience
- Consistent with good attendance and punctuality
- Familiarity with WMS will be an added advantage
Candidates with experience in customer service from any industry are welcome to apply. Experience in manufacturing or e-commerce will be an advantage.
Working Location: 24 Penjuru Road #01-06B, ALOG Commodity Hub Singapore 609128
Working Hours: Monday - Friday (9:30AM to 6:30PM)
