Job Description
MSSG is looking for a Technology Services & Security Lead is responsible for the stability, resilience, security, and governance of the organisation's technology services. The role owns day-to-day technology operations, end-user computing, infrastructure, and IT security, while ensuring strong risk management, compliance, and service delivery.
This role acts as a key interface between business, technology teams, vendors, risk, compliance, and audit, with a focus on minimising operational risk, improving platform stability, and strengthening the overall security posture.
Responsibilities
Technology Services & Operations
- Own the delivery and stability of technology services across infrastructure, platforms, and end-user computing.
- Lead incident management, escalation, and resolution to minimise business impact and downtime.
- Ensure services are delivered in line with agreed SLAs, ITSM practices, and operational standards.
- Oversee change, release, patching, and deployment activities, including post-implementation verification.
- Drive automation of repetitive operational tasks to improve efficiency and reduce BAU risk.
- Monitor infrastructure and EUC performance, identify improvement opportunities, and proactively prevent future issues.
- Lead vendor and third-party service management for infrastructure and platform services
Security, Risk & Compliance
- Oversee security operations, vulnerability management, threat mitigation, and incident response.
- Ensure confidentiality, integrity, and availability of systems and data.
- Ensure adherence to internal policies, regulatory requirements, and external security standards.
- Own remediation of audit findings, cyber hygiene actions, and self-identified risk items.
- Manage Technology Risk Exceptions (TREs), including governance, review, and tracking.
- Partner with Risk, Compliance, and Audit teams during reviews, audits, and regulatory engagements.
Governance, Stakeholder & Leadership
- Act as a senior escalation point for technology and security incidents.
- Provide clear, timely, and accurate updates to senior management and business stakeholders.
- Collaborate closely with business teams to understand requirements and deliver fit-for-purpose solutions.
- Drive a culture of security awareness and operational discipline across technology teams.
- Mentor and guide team members to build capability and resilience.
Qualifications
Technical & Operational
- 10+ years experience in technology operations and/or security roles
- Strong experience in infrastructure services (on-prem and cloud - AWS/Azure).
- End-user computing technologies (laptops, desktops, patching, device management).
- Operating systems: Windows Server, Linux (RHEL), infrastructure appliances.
- Networking: firewalls, routers, WAN, VPN, IDS/IPS, MPLS.
- Virtualisation and container platforms.
- Storage, backup, and recovery solutions.
- Middleware and platform technologies (e.g. Nginx/IIS, application servers, messaging, APIs).
- Monitoring, observability, and automation tooling.
- ITSM processes (incident, problem, change, release).
Security & Risk
- Security governance, policies, and regulatory compliance.
- Vulnerability management and cyber hygiene programs.
- Incident response and crisis management.
- Risk assessment, mitigation planning, and control design.
- Audit engagement and remediation tracking.
Leadership & Delivery
- Strong stakeholder management and communication skills.
- Ability to operate calmly under pressure and lead during incidents.
- Structured problem-solving and decision-making.
- Proven ability to balance operational stability with change delivery.
- Experience working with vendors and offshore teams.
Preferred Attributes
- Experience of working within financial services or trading environments.
- Hands-on operational background combined with strong governance mindset.
- Experience working in regulated environments with audits and regulatory oversight.
- Automation-first and continuous improvement mindset.
- Comfortable operating at both technical and senior-management levels.
- Pragmatic, collaborative, and accountable leadership style.
We regret that only short-listed candidates will be notified.
