The Senior Project Manager is responsible for leading end-to-end delivery of operations-related projects, with a focus on cash management, payments, and remittance initiatives. The role ensures operational efficiency, regulatory compliance, and continuous improvement across local and cross-border remittance operations.
Key Responsibilities:
Project Delivery
- Lead end-to-end delivery of operations-related projects or initiatives (Cash Management, Payments, Remittance).
- Define project scope, timelines, and resource allocation.
- Manage stakeholders across Operations, Technology, and Business units.
- Ensure compliance with regulatory and internal governance standards.
Business Analysis
- Gather, document, and articulate business requirements.
- Conduct gap analysis and process mapping.
- Prioritize change requests and translate requirements into functional specifications.
- Support User Acceptance Testing (UAT) planning and execution.
Remittance Expertise
- Support local and cross-border remittance operations.
- Ensure system stability and operational efficiency for remittance platforms.
- Drive enhancements and automation for remittance processes.
Data Analytics
- Manage remittance data analytics for trend analysis, fraud detection, and operational insights.
- Develop dashboards and reports for management.
- Use data to optimize costs and improve Straight Through Processing (STP) rates.
Operational Excellence
- Drive process improvements and automation initiatives.
- Identify operational risks and propose mitigation strategies.
- Ensure adherence to SLAs and KPIs.
Stakeholder Management
- Communicate effectively with senior management and cross-functional teams.
- Prepare project updates, dashboards, and executive summaries.
Regulatory & Risk Compliance
- Ensure projects comply with MAS regulations and internal risk frameworks.
- Support audits and regulatory reporting requirements.
Job Requirements:
- Bachelor's degree in Business, Finance, IT, or related field.
- PMP/Prince2 certification preferred.
- Minimum 10 years in banking operations, with at least 5 years in project management.
- Proven experience in remittance operations (local & cross-border).
- Strong knowledge of remittance systems and payment platforms (SWIFT, CBPR+, MEPS+, cross-border payment rails).
- Proficiency in analyzing large datasets, BI tools (Power BI, Tableau), and SQL.
- Familiarity with MAS guidelines, AML/KYC, and operational risk frameworks.
