The Vice President, Business Change Manager is a senior role within Global Collateral (GC) Operations, responsible for driving and enabling complex business and infrastructure change impacting the day‑to‑day running of the platform.
Operating as a senior Operations representative and Subject Matter Expert, this role partners closely with Product, Engineering, Technology, Client teams, and Operations stakeholders to ensure change initiatives are well‑defined, appropriately prioritised, delivered with discipline, and embedded sustainably within GC Operations.
The role requires a strong enterprise mindset, balancing operational excellence, risk management, client impact, and strategic outcomes, while influencing across a matrixed organisation.
In this role, you'll make an impact in the following ways:
- Act as a Business Change Manager for initiatives impacting Global Collateral Operations, including business process, infrastructure, platform, and operating model changes
- Represent GC Operations as a Subject Matter Expert (SME) in projects, programmes, and strategic initiatives
- Gather, analyse, and document business requirements, ensuring clarity, completeness, and alignment with operational needs
- Partner with Product and Engineering teams to support business requirements modelling, refinement, and documentation
- Ensure appropriate prioritisation of requests, balancing operational risk, client impact, and strategic objectives
- Coordinate with internal stakeholders and delivery teams to track progress and ensure outcomes meet expectations
- Prepare and support implementation and operational readiness, including handover, training, and process adoption
- Identify opportunities for operational efficiencies, automation, and process enhancements
- Support non‑standard service requests and complex operational queries as required
- Act as an SME for new processes, products, and services, supporting controlled rollout and adoption
- Facilitate effective communication between Operations, Product, Engineering, and other stakeholders
To be successful in this role, we're seeking the following:
Core Capabilities
- Strong operational mindset, with the ability to represent GC Operations confidently as an SME
- Proven experience gathering and translating business requirements into actionable deliverables
- Strong analytical, problem‑solving, and critical‑thinking skills
- Ability to manage multiple, complex priorities with accuracy and attention to detail
- Experience supporting or leading change initiatives within an operations or financial services environment
- Strong project management, organisational, and stakeholder‑management skills
- Ability to work autonomously, take initiative, and operate effectively within governance frameworks
Communication & Collaboration
- Excellent verbal and written communication skills across all organisational levels
- Strong interpersonal and coaching skills, with the ability to influence without authority
- Comfortable working with cross‑functional and geographically distributed teams
- Demonstrated contribution to an inclusive and collaborative working culture
Personal Attributes
- High energy, proactive, and comfortable taking ownership of change
- Organised, reliable, and accountable, with a strong sense of responsibility to internal clients
- Quick learner with the ability to understand complex operational and product flows
- Curious and improvement‑oriented, with the ability to design pragmatic solutions with process owners
- Risk‑aware mindset, with the ability to develop and apply risk management judgement as domain knowledge grows
- Adaptable and flexible, able to switch contexts and priorities effectively in a fast‑paced environment
Technical & Digital Skills
- Strong proficiency in Microsoft 365 (Excel, PowerPoint, Word, Outlook, Teams)
- Strong interest and capability in AI and digital tools light coding or automation experience is an advantage
- Demonstrated ability to identify and apply technology‑enabled solutions to operational challenges
Qualifications
- Bachelor's degree preferred
- Project or change management certification and/or experience is an advantage
- Minimum 3 - 5 years experience in collateral management, custody, or securities‑related operations preferred
- Working knowledge of enterprise custody and collateral management platforms is strongly preferred
