Overview
As the Vice President, Medical & Health Services (Asia), you will lead a team of Regional MHS leads to drive customer satisfaction, operational excellence, and revenue generation. You will ensure that operations in the MHS (Medical Health Services) business unit are conducted efficiently, accurately, and in compliance with regulatory requirements. This involves managing both technical aspects and business processes to deliver high-quality services to clients, optimize operational efficiency, and maintain a strong focus on regulatory compliance and quality assurance.
Responsibilities
- Work with Regional MHS leads to ensure a consistent and high level of customer satisfaction.
- Provide leadership and direction to a team of Regional MHS leads, setting clear goals and expectations to achieve excellence in operational performance.
- Accountable for budgeting and resource management in regions, working with Regional Managers to ensure effective management of budgets and resources for cost-efficient operations. This includes managing budgets and forecasts, analyzing operational data, and addressing any gaps as needed.
- Monitors and oversees the implementation of major new processes, Quality Management System (QMS) changes, and Corrective and Preventive Actions (CAPAs) in the regions.
- Implement efficient and standardized business processes across all regions in accordance with global processes, ensuring alignment with the global governance structure and processes.
- Responsible for presenting monthly pipeline and forecast information from the Regions, highlighting performance metrics and actionable insights.
- Monitor and report KPI progress for the regions to senior management ensure and monitor actions to achieve KPIs.
- Ensures compliance with company policies and standards.
- Fosters a culture of continuous improvement, efficiency, and a global mindset.
Requirements
- Bachelor's degree in engineering, science, business administration, or a related field.
- Proven experience in operational leadership, with a track record of successfully leading and managing cross-functional teams to drive operational excellence.
- Possesses strong management skills in motivation, mentorship, and team development.
- Demonstrated experience in budgeting, resource allocation, and financial management.
- Possesses a global mindset and demonstrated ability to work collaboratively as a team player.
- Able to effectively communicate with strong interpersonal skills essential for building relationships, stakeholder management and stakeholder collaboration.
- Proficient knowledge of relevant industry regulations, standards, and best practices.
- Strategic thinker with the ability to envision long-term objectives and develop actionable plans to achieve them.
