Job Description
The Vending Sales Head will be responsible for expanding business opportunities through vending solutions, ensuring smooth machine deployment and delivering excellent customer service. The ideal candidate should possess a strong sense of initiative, a customer-oriented mindset and the ability to operate independently in an extremely fast-paced environment.
Key Responsibilities
- Business Development
Source and evaluate potential locations for vending machine placements.
Prepare proposals and contracts to support location acquisition and placement activities.
Negotiate & come up with win-win business plans with customers.
Monitor & provide key analysis on market exchange & also sales performance. - Operations Excellence
Assist in strategic planning and executing vending machine deployment and relocation.
Coordinate with internal teams for the smooth setup of machines at new sites.
Provide direct support to the van sales team in loading and delivery during manpower shortages. - Sales & Customer Service
Manage incoming sales inquiries and leads related to vending solutions.
Handle customer queries, complaints and refund requests professionally and promptly.
Handle & resolve on-ground issues & key feedback from customers.
Liaise with technical teams to deploy service providers for attending to faulty machines and minimal service disruption.
Core Requirements
- Possession of a valid Singapore Class 3 driving license is mandatory. (Company vehicle will be provided and may be driven home)
- Willing to work a 5.5-day work week.
- Minimum qualification: Diploma
- At least 2 years of relevant experience in the FMCG industry preferred.
- Strong customer service orientation with a proactive and positive work attitude.
- Able to work independently and as part of a team.
- Strong Excel & data analytical skills is a plus.
