UX/UI Designer (Public Sector)

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

CrowdTaskSG is an innovative government platform designed to bridge the gap between public agencies and citizens in Singapore. It enables efficient crowdsourcing of tasks, feedback, and community engagement, fostering a collaborative environment where citizens actively participate in contributing to public good, while agencies streamline their operations. With easier access to citizens, public agencies can then make more informed and data-driven decisions.

We're looking for a UX Designer who can lead end-to-end product initiatives-from scoping discovery work to design delivery. You'll be joining a lean, cross-functional team of engineers, product managers, and operations staff. The ideal candidate is independent, proactive, and comfortable working with ambiguity.

About the Team

As part of the CrowdTaskSG (CTSG) product team, you will work closely with engineers, product managers, designers, and operations colleagues to design user-centric digital products that serve both public officers and citizens. The team operates at the intersection of product, policy, and community engagement-building scalable, intuitive experiences that support meaningful participation and sustained usage across government use cases.

Who We Are Looking For

We seek a candidate who thrives in ambiguity, excels at building projects from inception, and is adept at facilitating workshops and collaborating with senior stakeholders. In addition to strong UX fundamentals, this role places emphasis on visual design quality, UI craft, and gamifi cation-informed interaction design, as CrowdTaskSG relies on engagement, motivation, and sustained participation across citizen-facing experiences.

What you'll do

• Lead product design from discovery to delivery with minimal supervision
• Translate user needs into journeys, fl ows, and interfaces that drive action and adoption
• Plan and conduct user research, usability testing, and heuristic evaluations, and synthesise fi ndings into actionable insights
• Facilitate ideation and co-creation workshops with internal teams or stakeholders
• Partner closely with PMs and engineers to scope and deliver solutions
• Present and advocate design decisions to senior stakeholders confi dently
• Design using modern tools like Figma and Notion, and leverage AI tools to improve design speed and productivity
• Contribute to and evolve the design system and interaction patterns
• Maintain a strong feedback loop with users, analytics, and qualitative insights
• Balance engagement mechanics with clarity, inclusiveness, and public-sector sensibilities

Requirements

• Has 5+ years of experience designing digital products, preferably in product-led or agile teams
• Can own projects end-to-end, from framing to fi nal design handoff
• Strong communication skills to articulate UX, UI, and interaction decisions clearly
• Is confi dent in stakeholder engagement, including presenting to leadership/senior management
• Is skilled at using Figma, prototyping, and delivering responsive interfaces
• Has working knowledge of AI-enabled design tools (e.g., Figma Make, Loveables, Galileo AI, or Figma AI plugins)
• Is comfortable working in fast-paced environments and iterating quickly
• Is curious, empathetic, and not afraid to question assumptions
• Demonstrated ability to produce high-quality UI and interaction designs for production systems
• [Bonus] Experience creating engaging, user-centric experiences by thoughtfully incorporating game mechanics such as progression, rewards, or feedback loops is a plus.