Senior Product Designer, CX-Comms

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know the team

As a Senior Product Designer in the CX-Comms team, you will join a group of product designers, researchers and content writers who are defining the future of how people enjoy the Grab app from a platform level view. Based in Singapore, you will collaborate closely with product managers, engineers, analysts and business teams in helping us define the Loyalty segment for our customers and enriching the program.

Get to know the role

You will own Product Design outcomes, practice and quality for a cross-functional Problem Space Team, with influence on adjacent teams. You will work in a highly collaborative fashion, exploring the needs of our users and creating impactful solutions for the business.

If you have a user-centric approach, and thrive in collaborative environments, then the Grab Design team is the place for you. We're looking for exceptional designers who are excited by the opportunity to have a major impact on how millions of people across Southeast Asia interact with Grab.

You will be reporting to the Senior Design Manager. The role will be fully onsite.

The Critical Tasks You Will Perform

• Guide Product Design outcomes and set direction across teams create complex, projects.
• Build the right solutions - addressing value, usability, feasibility and viability, and any necessary trade-offs with minimal waste, while safeguarding goals.
• Defend design decisions and convince senior partners.
• Guide collaboration across domains, functions and teams facilitate their agreement and efficiencies by increasing discussions, workshops and exploration.
• Guide problem exploration, solution discovery and solution delivery across teams display autonomy to work and navigate complexity independently.
• Develop problem-framing approaches, establishing new starting points that lead to new kinds of solutions, not just execution, across teams.
• Design simple solutions to complex problems knit together multiple products in an experience and unlocking new value.
• Produce visual design that elevates the quality, consistency, and credibility of user experiences.
• Use a variety of prototyping tools and methods to create interactive and realistic prototypes with complex functionality.

What Essential Skills You Will Need

• Provide a portfolio of your recent design work in English, showcasing your contribution and the impact of your projects. We recommend you provide clear context, outline your end-to-end workflow, and demonstrate how you go from problem discovery to launch.
• 4+ years of Product Design experience.
• Experience working on cross-functional product teams.
• Solid fundamentals in interaction and visual design craft and practice.
• Solid knowledge of mobile and front-end web standards and development.
• Experience with Figma, Protopie, After Effects, or other design tooling.
• Experience in Service Design, User Research, Front-end Development, Accessible Design or Design Systems.