- 2-year contract, renewable
- Government project
- Hybrid work arrangement
Job Summary
Were looking for a UX Designer to join our mission-driven product team to design intuitive, inclusive, and impactful digital services for citizens and public officers. Youll play a key role as an individual contributor-shaping experiences through research-driven design, co-creating with stakeholders, and collaborating across product, design, and engineering.
This role is ideal for someone who is comfortable with ambiguity, skilled in both user research and interaction design, and thrives in agile, cross-functional teams. Youll have opportunities to design across multiple platforms and touchpoints, and contribute to strategic decisions that shape the products direction.
Key Responsibilities
- Lead the end-to-end UX design process-from framing problem spaces and user needs to deliver wireframes, prototypes, and final design specs
- Plan and conduct user research (qualitative and quantitative) including usability testing, interviews, surveys, and A/B testing
- Map complex user journeys and service blueprints to uncover pain points and opportunity areas
- Facilitate co-creation and ideation workshops with stakeholders, users, and your cross-functional team
- Communicate your design rationale clearly through visuals, presentations, and storytelling
- Advocate for accessibility, inclusive design, and consistent use of design system components
- Partner closely with product managers and engineers to scope, test, and deliver features that are user-friendly and technically feasible
- Contribute to and maintain our design system to ensure cohesion across products
- Champion a culture of collaboration, feedback, and continuous improvement
- Provide mentorship and guidance to junior designer in competency building
What we are looking for
- 8- 10+ years of experience in UX/UI design work
- Experience contributing to at least two shipped products, preferably in complex or high-impact domains. Prior experience in scale-up environments (e.g., Grab, Lazada, Shopee) or similar fast-growing tech companies is strongly preferred.
- Proficiency in tools like Figma, Miro, Maze, Google Analytics, Notion, and familiarity with Jira or similar tools
- Comfortable working in agile teams and engaging in rapid cycles of iteration and feedback
- Strong stakeholder management skills and the ability to align design decisions with business and user goals
- Clear communicator with excellent visual, written, and presentation skills
- Familiarity with design principles, typography, and accessibility guidelines (e.g., WCAG)
- Strong concept creation and copywriting skills will be a bonus.
- Provide mentorship to junior designer
- Prior experience with designing for government services, regulated domains, or complex workflows is a strong plus
- Knowledge of OKRs and product analytics tools is a bonus
