UX Researcher

Are you driven by curiosity and a desire to improve how people experience services At Kyndryl, we're not just building products-we're transforming how citizens, businesses, and public officers interact with digital services. As a UX Researcher, you'll play a pivotal role in shaping these experiences through deep insights and thoughtful research.

Why You Should Join Kyndryl

Kyndryl offers you the opportunity to work on meaningful, large-scale service journeys that impact lives. You'll collaborate with product, tech, data, and business teams to uncover user needs and translate them into actionable strategies. This is your chance to influence national-level service design while growing your career in a company that values innovation, empathy, and impact.

What You'll Be Doing

As a UX Researcher, your work will focus on three core areas:

1. User and Citizen Insights

You'll lead qualitative and quantitative research to uncover the needs, behaviors, and pain points of citizens, businesses, and public officers. You'll use methods like interviews, surveys, usability testing, and A/B testing to generate insights that guide our product strategy and design decisions.

2. Data Analysis and Communication

You'll analyze research data to identify trends and actionable insights. You'll craft compelling reports and presentations that influence stakeholders and drive user-centric decision-making across the organization.

3. Customer Journey Mapping and Experience Design

You'll create journey maps and service blueprints that visualize user experiences and identify opportunities for improvement. You'll collaborate with cross-functional teams to design seamless, accessible, and engaging service experiences that solve real problems.

What You Bring

• Proven experience as a UX researcher.
• Advanced degree or certification in UX design, HCI, or related fields.
• Strong knowledge of design thinking, product design processes, and emerging technologies.
• Familiarity with tools like Figma and Adobe Creative Suite.
• Excellent communication, facilitation, and problem-solving skills.
• Ability to work in agile environments and collaborate across disciplines.
• Experience with diverse research methods and reporting formats.

Your Growth at Kyndryl

This role is a launchpad for future leadership in research and strategy. You'll have opportunities to lead cross-functional initiatives, mentor junior researchers, and shape the evolution of user experience at Kyndryl. Whether you aspire to become a Principal Researcher, a Design Strategist, or a Head of Experience, we'll support your journey every step of the way.