Transformation Manager

NTUC First Campus

5-8 Years

Singapore

Posted 5 hours ago
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Job Description

Project & Portfolio Leadership

End-to-End Delivery: Own and drive the execution of complex, enterprise-wide transformation programs from ideation through to post-implementation review.
PMO Governance Setup: Define, implement, and maintain enterprise-wide project management standards, stage-gate governance frameworks, and tracking tools.
Risk & Issue Orchestration: Proactively identify, track, and mitigate cross-project dependencies, resource constraints, and strategic risks.
Financial Oversight: Manage program budgets, track actual costs against forecasts, and build robust business cases calculating ROI for future transformations.
Manage external vendors and consulting teams, and other duties where required.

Operational Process Mapping & Target Operating Model (TOM) Design

Process Architecture: Lead the mapping and optimisation of Level 0 to Level 3 enterprise process frameworks, systematically identifying bottlenecks and operational inefficiencies.
Operating Model Alignment: Partner with executives to design the future-state Target Operating Model, including the delineation of centralised shared services versus decentralised business units.
Role Redesign & Span of Control: Conduct delayering assessments and manage the role-redesign process, ensuring job descriptions and human capabilities align with new organizational workflows.
Digital/AI Competency Framework: Develop a suitable and pragmatic framework for HQ and Centre staff, together with key stakeholders across functions.

Change Management & Stakeholder Alignment

Change Framework Application: Design and execute comprehensive, people-centred data-driven change management strategies (e.g., ADKAR, Prosci frameworks) to minimize operational disruption and maximise employee adoption.
Stakeholder Management: Influence, negotiate, and align diverse viewpoints across corporate Headquarters (HQ) and distributed Business Units (BUs).
Communication Design: Author enterprise-wide transformation narratives, impact assessments, and leadership talking points to manage change fatigue.
Digital/AI Adoption change management: Develop and execute a robust and pragmatic change management plan to support multiple initiatives such as Target Operating Model, Organisational Redesign, ERP replacement, post merger integration and AI roadmap and more.

Workshop Facilitation & High-Impact Co-Design

Executive Alignment Workshops: Design and facilitate structured workshops, focus groups, and leadership cadence meetings to secure consensus on project scopes, design principles, and budgets.
Problem-Solving Interventions: Deploy root-cause analysis and design thinking methodologies to unblock stalled workstreams and resolve organizational friction points.

Culture Building & Capability Enablement

Way-of-Working Modernisation: Define, foster, and measure targeted organisational mindsets and highly collaborative, agile behaviours.
Team Upskilling: Act as a coach and mentor to junior PMO analysts, project managers, and decentralized change champions across the business.

ERP System Implementation Experience (preferred)

Project management and change management: Project manage, coordinate and be the change champion for ERP related projects, especially in the Finance and HCM domains.
Provide leadership across critical areas of the ERP project(s) milestones, ensure successful user adoption, change management and communications, helping to oversee User Acceptance Testing (UAT) where needed.

Performance Metrics & Key KPIs

Portfolio Delivery Rate: Percentage of milestone targets achieved on schedule and within budget tolerances.
Business Benefit Realisation: Successful tracking and realisation of financial savings, operational efficiencies, or ROI defined in business cases.
Change Adoption Metrics: Measured speed of adoption, proficiency, and employee sentiment/buy-in regarding newly introduced processes or systems.
Process Optimisation: Percentage reduction in process cycle times or operational hand-off bottlenecks.

Experience & Education

Minimum 5–8 years of professional experience in enterprise project management, corporate transformation, or management consulting.
Proven track record of leading large-scale organisational redesigns, Target Operating Model (TOM) developments, Digital Competency Frameworks or complex system rollouts, such as ERP.
Demonstrated experience working in matrices or multi-business unit environments, managing both corporate HQ priorities and frontline/distributed realities.
Bachelor's degree in Business Administration, Management, Information Systems, Communications or a related discipline.

Certification Preference

Project Management: PMP, PRINCE2 Practitioner, or Agile/Scrum Master certification.
Change Management: Prosci Certified Change Management Practitioner or equivalent.
Process Excellence: Lean Six Sigma (Green or Black Belt). Key Competencies & Soft Skills
Executive Presence: Ability to clearly and concisely articulate complex financial and operational problems to C-suite and Senior Leadership Teams (SLT).
Data-Driven Problem Solving: High analytical capability; comfortable parsing financial baselines, HCM metrics, and operational data sheets.
Resilience & Empathy: Strong emotional intelligence to navigate organisational dynamics, manage employee anxiety, and counter transformation fatigue.

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NTUC First Campus

Job ID: 151879149

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Last Updated: 02-08-2026 07:15:04 PM

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