Training Manager

Company Description

Sincere Watch Limited, established in 1954, is Singapore's oldest and most prestigious name in luxury watch retail. The company has grown into a leading retailer and distributor of globally recognized watch brands, including Jacob & Co., Greubel Forsey, Parmigiani Fleurier, Franck Muller, TUDOR, and Omega, among many others. With over 30 points of sales across 11 countries, Sincere Watch Limited leads the way as Asia's premier watch specialist. In 2022, the company relaunched Sincere Haute Horlogerie (SHH) to cater to the increasing demand for independent watchmakers among discerning clientele.

Role Description

·      Conduct training needs analysis to identify training gaps for development and implementation of annual training plans in accordance with Company's vision and directives.

·      Curate, develop and maintain training and coaching materials based on the Company's directives and training plans.

·      Conduct in-house training programs and active coaching to identified stakeholders.

·      Collaborate closely with boutique managers and Brand partners to ensure the retail teams maintain a high standard of knowledge.

·      Work with external agencies for training solutions to specific needs.

·      Drive motivation in the team to uphold high customer service standards.

·      Regular review of Mystery Shopping evaluations with the team.

·      Develop evaluation/feedback tools to measure the effectiveness of training conducted and prepare action plans based on data collected.

·      Generate and analyse training report as and when required.

·      Plan and monitor training budget & resources optimization.

·      On-site visits to observe purchase behaviour and interactions to identify gaps.

·      Maintain training records for annual review.

·      Coach individual team members to draw out their own solution to improve and develop.

·      Responsible for Singapore (domestic and travel retail), Malaysia and Thailand.

Requirements

·      Possess at least 5 years of experience in luxury retail as a Trainer. Experience in luxury watch industry is a plus.

·      Strong presentation, communication, and interpersonal skills.

·      Preferably ACTA/ACLP or DACE certified.

·      Competent in content curation and development, with knowledge in various training methodologies.

·      Possess a high level of professionalism and integrity while maintaining the confidentiality of Company information.