Position
Mission:
Reporting to Retail Excellence Director SEAA, the Retail Training Manager is responsible for the development and execution of impactful & effective learning initiatives in Southeast Asia markets.
This role will partner closely with Retail and Store Management teams to elevate product knowledge, selling capabilities, client experience, and leadership development. He/she will also ensure an alignment with the Maison's standards, regional business priorities, and commercial objectives.
Job Responsibilities
Key Responsibilities:
Training Development & Excellence
- Develop and deliver retail training initiatives focusing on brand & product knowledge, selling ceremony, and luxury client experience tailored to business requirements
- Inspire & motivate SEA field sales force via in-store and virtual training sessions as well as digital learning modules, to drive action planning to achieve retail excellence
- Collaborate with Merchandising to deliver collection training sessions to strengthen understanding of product, craftsmanship, Maison heritage, and storytelling
- Design onboarding and induction programs to support smooth integration of new employees into the Maison culture and service standards
- Ensure consistency in retail excellence and client experience standards across all boutiques
Training Planning & Coordination
- Strategize and coordinate SEA training calendars and schedules to ensure timely and effective deployment of all learning initiatives
- Conduct regular in-store coaching sessions to reinforce selling behaviors, CRM utilization, VIC engagement, and clienteling excellence
Performance Monitoring & Evaluation
- Establish KPIs and success metrics to evaluate effectiveness and impact of training
- Monitor training participation, coaching follow-ups, mystery shopping results, retail KPIs, and client feedback to assess performance improvements
- Analyze training and business performance data to evaluate development and overall business success, making recommendations and targeted action plans where necessary
Stakeholder Collaboration
- Collaborate closely with Regional Retail leaders, HR, Store Managers, and subject matter experts to align learning initiatives with business goals and commercial priorities
- Gather feedback from stakeholders to continuously refine training methodologies, content, and delivery approaches
- Coach Store Managers in effectively developing their teams through product briefings, coaching sessions, and daily training practices
- Innovate training methodologies to meet evolving regional needs and drive business success effectively
Profile
Key Requirements:
- Bachelor's degree in business, Human Resources or related field; experience in luxury retail will be highly advantageous
- Minimum 5-7 years of experience in retail training or learning & development
- Strong understanding of luxury retail operations and client experience standards
- Proven experience in managing regional training initiatives across multiple markets
- Strong analytical skills with the ability to interpret retail performance and training data
- Ability to influence and collaborate effectively with cross-functional stakeholders to inspire people and action planning
- Savvy with digital/technology tools to elevate learning experience & effectiveness
- Excellent facilitation, coaching, and interpersonal communication skills
- Possess a positive mindset, energy and passion for excellence
