Tenant Relations Specialist (2-year contract)

Brief Summary

Join a dynamic team in a role focused on enhancing tenant experiences and fostering community engagement. This position requires a proactive individual dedicated to delivering exceptional service and building lasting relationships.

Responsibilities

• Facilitate key actions with tenants, including meetings with representatives regarding their experiences. Monitor and respond to feedback and customer queries promptly manage service recovery for inconveniences. Maintain a lobby presence during peak hours to assist tenants and visitors. Conduct visits to properties and shared spaces, showcasing the buildings and amenities. Update information regarding the buildings and nearby amenities for onboarding and visitor assistance. Collaborate with a team to engage the community and contribute to tenant retention initiatives. Build relationships with tenants, prospects, and industry professionals to support programming efforts. Execute agreed-upon customer service standards, including onboarding and service feedback processes. Participate in activities that inspire community development.

Requirements

• Minimum Diploma in any discipline. At least 5 years of experience in customer service or concierge roles. Previous experience in the airlines or hospitality industry is preferred. Strong interpersonal skills and high empathy towards others. Excellent verbal and written communication abilities. Event management and project coordination skills are advantageous. Professional and cheerful demeanor with the ability to maintain a high level of service. Strong multitasking abilities and a responsible approach to task completion.